Terms and conditions
Policy: It has always been our policy to treat our customers in exactly in the way we like to be treated ourselves. Our toes curl at the sight of small print, but it appears that not only to add to our creditability but to comply with new legislation (EC Distance Selling Directive) we are required to offer you our own ‘large print’ version. You should note that your statutory rights under the current consumer protection laws are not affected (more probably enhanced).
About SimplyFerns.Com: Simply Ferns.Com is the website for Holmwood Nurseries. This is a plant nursery that has been growing quality plants for over 30 years, it is a partnership owned by Adrian and Judith Vanderplank based in North Somerset, UK. Our address is: Woodhill, Congresbury, Bristol, BS49 5AF, UK. Telephone no. 01934 833320, email firstname.lastname@example.org. VAT registration no. 302 5411 15.
Declining your order: We reserve the right to decline your order, but if we do so we will normally e-mail or telephone you to inform you, and give you our reasons. Reasons may include that the price, offer, or product has changed or because any of the goods you have ordered are not available. We will not normally accept any order until we have received pre-payment in full of the price, delivery charges, VAT and other amounts payable in respect of the order.
Delivery: Our standard delivery charge is £9.00 per order, this applies up to orders weighing 15kilos, if you place a large order that weighs more than this we reserve the right to charge extra, but will contact you before despatch in this case. We can only accept orders for delivery to mainland UK addresses. We normally despatch at least once a week and generally delivery will be by next day carrier, although occasionally we will despatch orders by Royal Mail. Of course we’ll let you know when your plants are on their way, but don’t forget to give the precise delivery address including postcode.
Returns and refund: We take great care in growing and selecting the plants for your order. If you are not completely satisfied when you receive an order please do not hesitate to get in touch with us. Please remember that if you take delivery during the winter months the plants will not look their best, and deciduous varieties may have gone back to a central crown, don’t worry, this will shoot with new foliage in spring. If you are not totally happy with your plants please return them within 14 days for a full refund. We will not be able to reimburse the cost of return postage.
VAT: All our prices are INCLUDING VAT. We charge separately for shipping, which is much better than adding the shipping cost to individual plant prices, which would mean you would have to pay for shipping several times when you buy more than 1 plant.
Payment: All payments will be through Paypal’s secure payment system and we can only accept transactions to in GB pounds.